Mano Telia app

This page is part of the Digital Accessibility Registry and outlines the accessibility work related to the

Mano Telia app

The Mano Telia app is managed by Telia Lietuva – a telecommunications company in Lithuania offering the full range of fixed and mobile telephony, broadband internet, and digital television services. The company is also active in the IT sector, serving individuals, businesses, and the public sector, and is part of the Telia Company Group operating in the Nordic and Baltic countries.

Through its mobile app Mano Telia, customers can conveniently use prepaid mobile services on their phones or tablets: pay bills, monitor usage and balances, and manage account settings.

Accessibility work completed

Learn more below about how digital accessibility has been addressed in this digital product.

Accessible Digital Platform

was designed and developed following Inclusive Design and Accessibility principles. It follows EN 301 549 v.3.2.1 and the WCAG 2.1 Level AA requirements, ensuring the platform can be used by as many people as possible, including persons with disabilities. The latest update of this statement:

Accessibility Evaluation

Accessibility evaluation is a structured assessment that measures how well a digital platform meets accessibility requirements.

Standards used

For the

Mano Telia app

, evaluation was based on the Web Content Accessibility Guidelines 2.1 AA (WCAG), an international standard developed by the World Wide Web Consortium (W3C). These guidelines define how to make digital content more accessible to people with various disabilities, covering principles such as perceivability, operability, understandability, and robustness.

, the evaluation was carried out against the EN 301 549 V3.2.1 standard, developed by the European Committee for Standardization (CEN) and published by the European Telecommunications Standards Institute (ETSI). This harmonized European standard includes all Web Content Accessibility Guidelines 2.1 AA (WCAG) success criteria and more than 60 additional requirements applicable to websites and mobile applications. While WCAG forms the core of accessibility requirements within EN 301 549, it is the only harmonized standard officially recognized by the European Commission as a means of demonstrating conformity with EU accessibility legislation, including both the Web Accessibility Directive (WAD) and the European Accessibility Act (EAA).

Evaluators / testers

IAAP-certified Web Accessibility Specialist and Head Accessibility Expert with expertise in UI/UX design, front-end development, and inclusive design.

Accessibility & UX expert for blind users – a native blind evaluator with specialized expertise in WCAG compliance for websites and apps.

Accessibility Conformance Report

The Accessibility Conformance Report (ACR) is a key document that supports external communication, validates the Accessibility Statement, and promotes transparency about accessibility status and actions. It helps technical teams plan remediation work and provides business teams with a clear overview of accessibility commitments.

For this report, we used the globally recognized Voluntary Product Accessibility Template (VPAT®), developed by the Information Technology Industry Council (ITI). VPAT® is a leading reporting format for documenting the accessibility of information and communications technology (ICT) products. It covers the major ICT accessibility standards: Section 508 (U.S.), EN 301 549 (EU), and WCAG 2.1 (W3C/WAI).

Mano Telia app

Accessibility Conformance Report

Accessibility Statement

The Accessibility Statement provides an overview of the product’s accessibility, including the level of compliance, any known limitations, and ways for users to provide feedback. It is supported by the Accessibility Conformance Report, which offers detailed technical information. In Europe, an Accessibility Statement is legally required for public sector websites and mobile apps, and is considered good practice for businesses across different sectors.

Mano Telia app

Accessibility Statement

Feedback Mechanism

A feedback mechanism refers to a system that allows users, particularly those with disabilities, to report issues they encounter, share their experiences, or suggest improvements related to the platform's accessibility features. This feedback is then used by designers and developers to enhance the platform's accessibility and address any identified issues.

We've implemented an accessible feedback mechanism on every webpage through a button that is always visible and obtainable anytime. Clicking the button expands a modal with a brief accessibility overview and a direct link to a feedback form in the site's Accessibility Statement.